Available
Included in every plan. Connect one number per account; your team and the assistant answer questions, recommend products, and hand off to a human when needed.
Astro by Astrovionix
Customer service across your channels—your team plus an AI assistant
Your team and an AI assistant answer on WhatsApp, Messenger, and Instagram from a shared inbox. When needed, the conversation hands off to a human agent. TikTok is coming soon.
- Messenger
- TikTok
How it works
From message to reply—without making customers wait
A customer writes. The assistant reads, checks your business data, and replies. Your team steps in when a person is needed.
01Message
The customer writes
On WhatsApp, Instagram, or Messenger—the channel they already use.
02Understanding
Astro understands the need
Product question, price, hours, or a booking request.
03Data
Checks your business
Catalog, stock, and your information. If the data is missing, it does not invent it.
04Reply
Replies in seconds
A concrete answer with real prices and availability, any time.
05Close
Order or booking
Builds the order from your catalog or books an open slot and records it.
06Team
Your team joins when needed
If the customer asks for a person, the chat arrives with full context.
Channels
Where your customers already message you
Connect your accounts and serve from one shared inbox—your team and an AI assistant.
Available
Messenger
Handle Facebook Page inquiries without leaving the same shared inbox.
Available
Answer DMs and comment threads before opportunities go cold.
Coming soon
TikTok
Turn video reach into real conversations once the channel is enabled.
Features
Everything you need to keep every sale
Astro is a customer service platform: a shared inbox, your team in control, and an AI assistant that hands off to a human when needed.
One shared inbox
WhatsApp, Messenger, and Instagram conversations in one place, with full history per customer.
Assistant replies first
The AI assistant answers instantly with your real business data; your team sees the same inbox.
Always on
Customers get answers overnight, on holidays, and during campaign spikes—without adding headcount.
Your catalog loaded
Upload products with prices and descriptions so answers stay grounded—never invented.
Orders in the chat
Build the order from your catalog, confirm totals, and leave it ready for your team to fulfill.
Book appointments
Check open slots, book the customer’s choice, and send reminders without manual calendar work.
Hand off to agents
When a person is needed, the conversation moves to your team with context already summarized.
Useful metrics
Message volume, common topics, and how many chats the assistant resolved without intervention.
Cancel anytime
No long-term contracts. Subscribe today and leave whenever you decide.
Integration
Your inventory stays in your system
Astro queries your system for catalog data and sends orders or bookings when the customer confirms.
Live catalog
When a customer asks, Astro calls your system and shows that branch’s price and stock.
Orders and bookings
Signed payloads with branch context and an idempotency key so retries do not duplicate.
HMAC signature
Every call signs the body. Without the rotating secret, that signature cannot be forged.
Pricing
Choose how far you want to go
Start on Órbita and upgrade when message volume grows. No annual lock-in.
Órbita
Your first step beyond the ground.
$29
USD per month
- 7-day free trial
- WhatsApp channel included
- Up to 500 WhatsApp messages per month
- Product catalog loaded
- 2 teammates via invite
- Assistant hands off to a human when needed
- Email support
Constelación
Most popularFor teams already selling on WhatsApp every day.
$79
USD per month
- WhatsApp channel included
- Up to 3,000 WhatsApp messages per month
- Catalog with variants and prices
- 6 teammates via invite
- Business knowledge base
- Metrics and response-time panel
- Priority support
Galaxia
For high message volume operations.
$199
USD per month
- WhatsApp channel included
- Up to 15,000 WhatsApp messages per month
- Unlimited teammates
- Messenger and Instagram included; TikTok when enabled
- CRM integration
- API and webhooks
- Guided onboarding and 24/7 support
Universo
No fixed limits—we build what you need.
Custom
Quote based on your operation
- Unlimited message volume per channel
- Custom service rules and flows
- Assistant tuned with your business history
- Integrations with internal systems
- Dedicated infrastructure and model
- SLA and assigned account manager
Each account connects one WhatsApp number. Teammates join via invite link and work from the same shared inbox.
FAQ
What people usually ask
What exactly is Astro?
Astro is a customer service platform for businesses. Each business connects its channels; its team and an AI assistant answer from a shared inbox, with handoff to a human agent when needed.
Who replies—the AI or my team?
Both. The assistant can reply first; your team shares the same inbox and takes over when a case needs a person (complaint, decision, or customer request).
How do I add teammates?
Each agent joins with an invite link. No install and no personal number—everyone works from the shared inbox.
How many WhatsApp numbers can I connect?
One number per main account. That is the number your agents see in the inbox and the assistant uses—no split conversations across lines.
How does it learn my products?
You upload your catalog with names, prices, and descriptions. Missing products are not invented; the chat can be handed to your team.
Can I keep my existing system?
Yes. Astro can query your system for catalog data and send orders or bookings. Public docs are under Documentation.
Can I change plans later?
Yes. Upgrade or downgrade anytime, or build a custom Universo plan.
What happens to customer data?
Your conversations are yours. They are stored encrypted, not used to train third-party models, and you define what must always escalate to a human.
What does Universo include?
Whatever your operation needs: volume, custom rules, a tuned assistant, integrations, and a dedicated SLA. Quoted case by case.
Serve customers while you grow the business
Book a 20-minute demo of the shared inbox, your team, and the AI assistant.